Full-Time/Part Time

Outbound Call Centre Agent

Norwich, Norfolk

ZAFRA is looking for confident and adaptable Outbound Call Centre Agents to join the team in our Norwich office. You will make outbound calls across a variety of campaigns, primarily on behalf of charities and not for profit organisations. Calls will mainly be made to existing donors, supporters, previous supporters and prospective supporters. Campaigns may include:

• Donor and supporter reactivation
• Regular giving and donation upgrades
• Legacy and gifts in wills conversations
• Supporter engagement
• Prospect calling
• Membership and survey campaigns

Full training will be provided for every campaign.

What we are looking for:

• Some previous telephone, fundraising, sales or call centre experience preferable but not essential
• Confident speaking with people over the phone
• A friendly, clear and professional communication style
• The ability to build rapport and hold natural conversations
• The confidence to discuss donations and ask for support appropriately
• The sensitivity to handle legacy and other personal conversations respectfully
• The ability to adapt to different campaigns and audiences
• A willingness to make calls for pro life charity organisations
• Good attention to detail and accurate data entry skills
• Good attention to detail and accurate data entry skills

What we offer:

• Full time or part time hours
• A friendly and supportive office environment
• Full campaign training and ongoing coaching
• Experience working across a variety of campaigns and sectors
• Opportunities to develop your telephone communication and fundraising experience

Apply Now

Full-Time

Outbound Call Centre Agents – UK B2B & B2C Campaigns

Camperdown, KwaZulu-Natal
Job Type: Full-time, office-based

Job description:
ZAFRA SA is looking for experienced Outbound Call Centre Agents to join our growing South African call centre, supporting UK-based campaigns across both B2B and B2C outbound calling. We are looking for confident, professional communicators who have previous experience calling into the UK market. This role will suit someone who is target-driven, resilient, well-spoken, and able to build rapport quickly over the phone. You will be responsible for making outbound calls on behalf of UK clients, which may include appointment setting, lead generation, customer engagement, membership or donor calling, surveys, reactivation, and other outbound support campaigns. This is an office-based role at our call centre in Camperdown, KwaZulu-Natal.

Key Responsibilities

• Make outbound calls to UK businesses and/or consumers, depending on the campaign.
• Engage prospects and customers in a professional, confident, and friendly manner.
• Book appointments, generate leads, complete surveys, or achieve campaign-specific outcomes.
• Follow campaign scripts while adapting conversations naturally and professionally.
• Accurately update CRM systems and call records after each interaction.
• Meet daily, weekly, and monthly performance targets.
• Manage objections positively and professionally.
• Work closely with Team Leaders and colleagues to improve performance.
• Maintain high standards of compliance, call quality, and customer care.

What we are looking for:

• At least 1 year of call centre experience. This is essential.
• Experience calling UK customers or UK businesses.
• A confident and professional telephone manner.
• Excellent spoken and written English.
• Strong listening skills and the ability to build rapport quickly.
• A target-driven mindset and the motivation to achieve results.
• Good attention to detail when updating systems and recording outcomes.
• The ability to handle rejection and remain positive throughout the day.
• A reliable, punctual, and professional approach to work.
• Experience in any of the following would be an advantage: UK B2B appointment setting, Lead generation, Sales or customer reactivation, Customer service or customer engagement campaigns, CRM or dialler-based outbound calling.

Requirements

• High School Diploma or equivalent preferred.
• Must be able to work UK business hours.
• Must be able to work from our Camperdown call centre.
• Must be reliable, punctual, and target-focused.

What We Offer:

• Full-time, office-based role.
• Supportive and professional team environment.
• Full campaign training provided.
• UK campaign experience across a range of B2B and B2C sectors.
• Subsidised transport to and from work.
• Opportunities to grow into more senior roles based on performance.
• A professional, performance-focused working environment.

Apply Now

Full-Time/Part Time

Outbound Call Centre Agent

Bury St Edmunds, Suffolk

ZAFRA is looking for confident and adaptable Outbound Call Centre Agents to join the team in our Norwich office. You will make outbound calls across a variety of campaigns, primarily on behalf of charities and not for profit organisations. Calls will mainly be made to existing donors, supporters, previous supporters and prospective supporters. Campaigns may include:

• Donor and supporter reactivation
• Regular giving and donation upgrades
• Legacy and gifts in wills conversations
• Supporter engagement
• Prospect calling
• Membership and survey campaigns

Full training will be provided for every campaign.

What we are looking for:

• Some previous telephone, fundraising, sales or call centre experience preferable but not essential
• Confident speaking with people over the phone
• A friendly, clear and professional communication style
• The ability to build rapport and hold natural conversations
• The confidence to discuss donations and ask for support appropriately
• The sensitivity to handle legacy and other personal conversations respectfully
• The ability to adapt to different campaigns and audiences
• A willingness to make calls for pro life charity organisations
• Good attention to detail and accurate data entry skills
• Good attention to detail and accurate data entry skills

What we offer:

• Full time or part time hours
• A friendly and supportive office environment
• Full campaign training and ongoing coaching
• Experience working across a variety of campaigns and sectors
• Opportunities to develop your telephone communication and fundraising experience

Apply Now