ZAFRA is an experienced call centre outsourcing company with offices in the UK and South Africa.
Specialising in outbound and inbound call handling for lead generation, lead qualification, sales, data cleaning, customer reactivation, customer retention, customer support, customer service, telephone surveys, order lines, telephone fundraising (and more) in both B2B and B2C sectors.
We excel at delivering a highly compliant, analytical, data-centric service to our internationally based clients.
Zafra approach every client as a brand new project, developing and managing from scratch, with informed strategies built on years of experience.
- UK and South Africa based inhouse teams.
- UK based account management.
- UK and South Africa offices.
Services
Customer Service
Designed to reduce costs and exceed your customer's expectations. With offices in both the UK and South Africa, we pride ourselves on being able to offer a hybrid approach creating seamless customer interactions.
Outbound Calling
We have extensive experience in call centre outsourcing and can provide a range of services to help you create an effective customer journey.
Our services include telephone fundraising, B2C & B2B telemarketing to name a few.
Marketing Data
We have over 20 years experience in supplying both B2B and B2C data, working with widely recognised charities and commercial brands. Whether your looking to run a telemarketing, direct mail or email campaign we can help.
Have A Project in Mind?
We’d love to learn more about the projects and marketing campaigns you’re working on.
Schedule A CallManagement
Warren Short
Immigrated from South Africa, Warrens 28 years of data driven direct and telemarketing campaign management has seen him work with some of the biggest charities and blue chips organisations in the UK.
His foresight and investment into a South African office and creating Hybrid products for his UK clients has helped them achieve up to 60% reduction in their marketing and acquisition budget while generating a 40% increase in ROI.
Harry Cawley
A digital and online specialist Harry has driven our digital services from strength to strength. From web design, development and PPC marketing our digital services play an integral part of our clients success.
Harrys call centre experience along with digital knowledge has created our highly responsive online lead generation campaigns which we feed into our call centre for our charity and commercial clients telemarketing campaign.
Find out more
Contact Us
UK Head Office
Meadowview Business Centre,
Norwich,
Norfolk,
NR1 3PP
Email:
hello@zafra.co.uk
Call Us:
Harry: 07808 010326
Warren: 07809 118206